E-ZPASS / I-PASS ACCOUNT HOLDERS APPEAL
Instructions for Current and Valid E-ZPass / I-Pass Customers
IF YOU HAVE RECEIVED A SECOND NOTICE YOU MAY NOT APPEAL ONLINE - PLEASE CALL OUR CUSTOMER SERVICE DEPARTMENT.
Please be aware that your personal EZ-Pass / I-Pass transponder should be used
only on vehicles whose license plates are currently registered with your EZ-Pass
/ I-Pass account. Therefore, any reading issues with your EZ-Pass / I-Pass
transponder used in a vehicle not registered by you with EZ-Pass / I-Pass - such
as a rental vehicle - are the responsibility of the driver.
EZ-Pass / I-Pass customers able to provide proof of a valid and current
EZ-Pass / I-Pass account in the name of the driver of the rental vehicle at the
date and time of the occurrence of the violation may be eligible for a reduction
in the administration fee for each unpaid toll plus the value of any
unpaid tolls in question.
If your EZ-Pass / I-Pass transponder is an older model and experiencing
transponder misreads, you may be eligible for a free replacement.
"I hereby certify that I am an EZ-Pass / I-Pass customer in good standing and
had a valid EZ-Pass / I-Pass transponder in the vehicle at the time of the
alleged violation."
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Please provide as much of the following information as possible in order to
process your request.
You must provide a valid EZ-Pass / I-Pass Account Number and Transponder Number
in order to process your claim.
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NOTE: recent EZ-Pass / I-Pass
statement that shows your account in good standing, along with your name,
address, transponder number and positive account balance.
Fax statements directly to 516-570-0408.
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